Frequently Asked Questions
Everything you need to know about shopping official Netflix merchandise.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days within the United States. International shipping times vary by destination but generally range from 10-21 business days.
What is your return policy for apparel and collectibles?
We accept returns within 30 days of delivery. Items must be in their original, unwashed, and unworn condition with all tags attached to be eligible for a refund.
Are the products on the Netflix Shop official?
Yes, every item sold on Netflix Shop is 100% authentic, officially licensed merchandise developed in collaboration with the creators of your favorite shows and movies.
Can I track my package once it has shipped?
Once your order is processed, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's journey.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer limited edition or exclusive drops?
Yes, we frequently release limited-run collections and exclusive collaborations. Sign up for our newsletter to receive notifications before these items sell out.